> WPES

Overview

Overview :- Our innovative solution for the travel, logistics and hospitality industry have helped our clients to keep up with the ever-rising expectations of their own customers. World Planet e solutions has 10+ years of experience working with various leading clients in the industry. Our solutions make smart use of technology to resolve various complexities and challenges that are faced by travel, logistics and hospitality companies. Customized for your business, these solutions will bring simplicity and efficiency in business operations and help you deliver a superior experience to your customers. World Planet with its technical expertise and domain experience in the Travel, Hospitality, and Logistics industry has experience in creating varied systems involving social media integration, data analytics, CRM integration, mobile platform porting and cloud adoption.

Travel,Logistics And Hospitality Services

Airlines

Contact Center for Reservations & Booking, Fulfillment, Baggage Inquiries & Tracing, L1-L3 Technical support, GDS Helpdesk, B2B Support for Agencies, Revenue Management, Settlements, Travel Bpo & Reconciliations.

Travel Companies

Customer Lifecycle Management for managing Sales, Reservations, Customer Service, Loyalty Management & Complaints Management.

Passenger Transportation

Customer Interaction services from Enquires, Bookings, Confirmations, Schedule updating-uploading, Journey Planning, Loyalty programs, and Complaint management functions in a multi-cultural environment.

Cargo & Logistics

Enquiries, Shipment bookings, Tracking & Tracing services, Account Management, and Complaint Management services.

Hospitality

Enquiries, Sales & Reservations Management, Loyalty Management, Concierge Services, and Complaint Management services.

Restaurant Booking

Adopt more customer-centric approach with our solutions for ordering food online, gaining useful customer insights and optimizing supply chain.

World Planet Special Offerings

Apart from our standard services, our special offerings for this vertical include

Reservations and Customer Services

We provide multiple solutions for individual, group and B2B bookings. Our cutting-edge applications have helped our clients achieve customer delight through effective lounge access management, in-flight entertainment, and retail services to name a few.

Digital Experience, Marketing and Loyalty

Our responsive web portals, mobile apps, and payment processing systems help drive better efficiency in day-to-day functioning of organizations. We also help build strategic roadmaps for setting up loyalty programs and customer 360-degree solutions.

Revenue Management and other Enterprise Operations

We employ cutting-edge technology to help customers manage, control and optimize pricing, forecasting, and inventory. Our revenue management systems aim at simplifying the day to day operations of revenue managers and include steering ODI.

Maintenance, Repair, Overhaul

Through MRO automation, we provide support and services for operational analytics, RFID and barcode-based material tracking. Our monitoring and management systems include mobile applications for MRO part-handlers that help in dynamic logistics routing.