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Overview

Customer Relationship Management :

Customer relationship management is both more challenging than ever, and more important. For the typical business today, customer relationship management (CRM) must span multiple service channels and product lines, and keep pace with ever-changing competitive and regulatory environments. At the same time, because the internet makes it easy for dis-satisfied customers to broadcast their grievances and to find alternative products and services, under-performance in customer relationship management translates very quickly to lost revenue. In today’s marketplace, businesses need to get customer relationship management right, or suffer the consequences.

World Planet CRM Software Features

Customer, Supplier and Partner support Management

Manage all your business support interactions in one system. All notes, calls, meetings and tasks can be easily accessed and reviewed. Our drag and drop e-mail correspondence feature makes easy work of archiving communication.

PDA, Tablet and Smart Phone Enabled

 

Traveling employees will now have instant access to customer details, open activities, contact listings, quotes, inventory and workflow information in real time while on the go

Complete Visibility of ALL Customer Interactions

 

A single, central database of information not only eliminates the need to enter duplicate information, but also promotes information sharing among all departments.

Link Supporting Detail Directly to Customer or Supplier calls

Link and drill down to other Enterprise World Planet software modules such as Bill of Materials, manufacturing inventory items, order management, shipping management ,invoices, POs, BOL's, RMA's, corrective actions, PLM and more.

Complete Sales, Support, Purchase and Shipping History

 

Our CRM module accesses the ERP database, giving you everything from the beginning of the sales cycle including quotes, notes and meeting activity through the production, shipping and return process.

Customer/Supplier Service Tracking and Answer Book

 

A knowledgebase repository allows for links to previous support issues and resolutions, warranty and service tracking, company procedures or standard protocols to encourage consistent and quick review.

How can World Planet and SAP help you master your enterprise transformation?

With our strategic World Planet SAP partnership, we harness and energize the power of innovation. We deliver a service offering that can provide everything you need to successfully shape your organization’s digital transformation.

SAP Simplify

Business Operations Focus - simplification of operational processes to enable improvements in other key focus areas.

SAP Transform

Business Transformation Focus - digital transformation to allow a rapid response to changing market conditions and business demands.

SAP Digital

Business Innovation Focus - connecting all business areas to enable innovation and avoid working in silos which can stunt creativity.